This job ad has been posted over 40 days ago...
5
applicants
telephone operator
at rotana-hotels in Fujairah
job description
-Receives guest calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
-To handle every query in a polite and courteous manner.
-To ensure total guest satisfaction by ensuring message taking is correctly.
-Ensures that a high level of customer service is consistently maintained.
-Handles on guests’ behalf any outgoing calls.
-Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.
-Ensures a high level of product knowledge of the hotel and local areas.
-Takes messages for guests and management to the required standard.
skill set
- Good English and Arabic.
- High standard of social skills.
- Positive attitude at all times.
-Receives guest calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
-To handle every query in a polite and courteous manner.
-To ensure total guest satisfaction by ensuring message taking is correctly.
-Ensures that a high level of customer service is consistently maintained.
-Handles on guests’ behalf any outgoing calls.
-Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.
-Ensures a high level of product knowledge of the hotel and local areas.
-Takes messages for guests and management to the required standard.
skill set
- Good English and Arabic.
- High standard of social skills.
- Positive attitude at all times.
Published at 11-02-2009
Viewed: 75 times
Viewed: 75 times