role purpose:
The Receptionists will be required to deliver excellent customer service as part of the tawasol Customer Care Team. They will manage the company’s Reception Desks/areas, welcoming and guiding all visitors. The role holders must be self starting, and highly motivated to work with and support twofour54’s customers.
duties & responsibilities:
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Provide excellent service to twofour54’s visitors and staff.
* Be highly responsive to the needs of visitors, receiving and serving them quickly when they come into the Reception area.
* Act in a highly professional and courteous manner at all times.
* Ensure that all requests for support and guidance are dealt with quickly and efficiently.
* Build a good general understanding of twofour54’s products and services in order to answer enquiries with confidence.
* Build a good understanding of twofour54’s businesses, teams, and people to ensure that visitors can be directed without delay.
* Actively promote (where appropriate) twofour54’s products and services.
* Use problem solving skills to help visitors where the answer may not be prescribed or obvious.
* Use active questioning and listening skills to ensure that the needs of visitors are properly understood and responded to.
* Ensure that the building Receptions are kept clean and tidy, that there is a good supply of corporate material, current magazines, daily newspapers etc.
* Build strong working relationships across the Customer Care Centre team, and the broader Service Delivery department.
* Manage and prioritise the daily activities in order to ensure that the most urgent and important customer needs are delivered.
* In response to visitor feedback, and with support from line managers act as a catalyst to improve performance/customer experience by generating ideas for change.
* Seek out opportunities to identify process improvements in order to enhance customer service.
* Work flexibly within the team to support changing business needs and, for example, the need to deputise/cover for colleagues in other Customer Care teams.
* Be pro-active in offering support to colleagues and line managers across the team – adopt a “one-team” approach.
* Work to ensure that we act at all times in accordance with the principle of excellent customer service.
education, experience & skills:
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Excellent customer skills with a genuine desire to provide excellent service
* Demonstrable commitment to the improvement of customer service to the benefit of the customers and twofour54
* Self motivated and highly results driven
* Evidence of organisational and prioritisation skills
* Able to deliver on his/her promises to customers
* Able to demonstrate flexibility and adaptability in a changing environment
* A very strong communicator, able to influence and deal with demanding customers
* Very strong team player
* Action and problem solver orientated
* Great attention to detail
note: you will be required to attach the following
1. Resume / CV
2. Passport-size photograph
Receptionist (4 positions)