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[full-time] guest service agent at Rotana Hotels

2009-02-11 01:55:59

Location: Al Ain
URL: http://Rotana-Hotels.ae

Description:

job description

1.1 Ensures incoming guests are given the highest possible personal service.
1.2 Maintains effective communication with all related departments to ensure smooth service delivery.
1.3 Receives guests in a professional and friendly manner, satisfying guest expectations from arrival till departure.
1.4 Greets guests on their arrival ensuring they feel expected and welcome.
1.5 Ensures the guest receives the accommodation he/she is expecting.
1.6 Maintains an up to date knowledge of hotel and local services and supply information respond to guest queries.
1.7 Deals swiftly, efficiently and sensitively to guest complaints and follows through.
1.8 Maintains awareness of guest profile through the Fidelio guest history.
1.9 Using computerized Front Office systems, process accounts from check-in through to check-out, ensuring accurate posting of food and beverage and ancillary charges.
1.10 Receives payments by cash, cheque, credit card or account, adhering to the company Credit Policy at all times.
1.11 Accurately administers Front Desk Clerical systems and procedures.
1.12 Provides currency exchange services.
1.13 Balances accounts of day’s business at end of shift.
1.14 Comply with all laid down systems and procedures.
1.15 Records all instances of refused business, with reasons of refusal.
1.16 Ensures that all bills closed on shift are checked and are closed correctly to the required standard and policy.
1.17 To regularly check the reception is organized and operating an efficient standard and checklists are completed and forwarded to supervisors.
1.18 Promotes the hotels outlets and special events at all times.
1.19 Maintains an awareness of competitor’s rates and occupancy levels.

skill set

- Good Command of English language – Computer Skills – Positive attitude

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[full-time] assistant human resources manager at Rotana Hotels

2009-02-11 01:54:23

Location: Al Ain
URL: http://Rotana-Hotels.ae

Description:

job description

1.1 Supports and assists the overall operation of the Human Resources Manager and department.
1.2 Assists in the recruitment and hiring of all rank and file employees excluding Key Personnel A&B positions.
1.3 Ensures all positions hold up to date job descriptions compiled by the relevant Department Heads.
1.4 Available for staff at all levels to advise, counsel and assist with problems or queries.
1.5 Encourages a good standard of employee conduct and behaviour and coordinates disciplinary procedure when necessary.
1.6 Coordinates controls and inspects staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort.
1.7 Monitors cleanliness and efficiency of the Staff Cafeteria, particularly on the quality, variety and nutritious value of the food served.
1.8 Coordinates and encourage sports and social activities on a regular basis.
1.9 Ensures the publication of an employee’s newsletter on a regular basis and maintains lively and interesting staff notice boards.
1.10 Ensures appraisals are carried out for every employee at least once every 12 months.
1.11 Reviews all appraisals and follows up on development needs, if required.
1.12 Maintains up to date information as per Rotana Policy HR 8.4.
1.13 Carries out duty management shifts according to the rota established.

skill set

Background in Human Resources

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[full-time] human resources officer in rotana-hotels at rotana-hotels

2009-02-11 00:08:34

Location: Dubai
URL: http://rotana-hotels.ae

Description:

job description

1.1 To participate in the preparation of Human Resources budget.
1.2 To liaise with Recruitment Agents effectively.
1.3 To maintain an up to date CV’s Database, for future facilitation of recruitment needs.
1.4 To assist in recruitment process.
1.5 Establishes and maintains effective employee relations.
1.6 Conducts Induction / Orientation program for all newly joined employees, as per the hotel standards.
1.7 Receive staff complaints, suggestions and queries and make sure they have been handled properly.
1.8 Maintains an up to date computerized database of all employees.
1.9 Assists in the preparation of monthly Human Resources report.
1.10 Assists the Human Resources Manager in the preparation of periodic reports as required.
1.11 Ensures that all official reports are sent on time.
1.12 Coordinates with all Departments with regard to Human Resources related activities.
1.13 Assists Staff Welfare Committee in planning, organizing and implementing staff sports, social and welfare activities.
1.14 Assists in maintaining personnel files for all employees in methodical and confidential manner.
1.15 Maintains files and other information under strict confidentiality.
1.16 Performs related duties and special projects.

skill set

- Strong command of English language – Computer skills – Positive attitude

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[full-time] telephone operator at rotana-hotels

2009-02-11 00:05:34

Location: Fujairah
URL: http://rotana-hotels.ae

Description:

job description

-Receives guest calls in a professional and friendly manner, ensuring guest expectations are always exceeded.
-To handle every query in a polite and courteous manner.
-To ensure total guest satisfaction by ensuring message taking is correctly.
-Ensures that a high level of customer service is consistently maintained.
-Handles on guests’ behalf any outgoing calls.
-Maintains the guest wake up call sheet and delivers calls accordingly on time and to the established standard.
-Ensures a high level of product knowledge of the hotel and local areas.
-Takes messages for guests and management to the required standard.

skill set

- Good English and Arabic. – High standard of social skills. – Positive attitude at all times.

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