UAE GO

[full-time] Career Counselor at The Institute of Applied Technology (IAT)

2009-11-01 16:58:11

Location: Abu Dhabi
URL: http://www.uaego.com

Description:

POSITION SUMMARY

Reporting to Campus Senior Student Services Coordinator, the Career Counsellor facilitate students in identifying realistic and achievable employment goals The incumbent will be responsible for establishing and maintaining links with local employers so as to facilitate opportunities for students graduating from IAT. Additionally the role will involve career advice and advice on further learning opportunities to enhance the graduates potential in the workplace.

COMMUNICATIONS

Communication will be required with senior management, faculty and support staff. Will require communication with other campus’s and staff in the Directorate. There is a strong requirement to be able to communicate effectively with students on a one to one basis and collectively. The incumbent should have a proven ability in the delivery of presentational materials and scenario settings.

DUTIES AND RESPONSIBILITIES
• Interview students to obtain employment history, education background and career goals.
• Administer and interpret tests designed to determine the interests, aptitudes and abilities of students.
• Collect labour market information for students regarding career choice and skill requirements.
• Counsel students on career related issues.
• Assist students with completion of various components of the application process for training.
• Keeping up to date on program changes and current labour market trends.
• Implement and manage career fairs and visits.
• Manage a fairly large caseload.
• Ensure all files are complete and consistently current.
• Implement and maintain IAT’s Quality Assurance policies and procedures through application audit and continuous client feedback.
• Act as an Ambassador for The Institute of Applied Technology, fostering relationships with both community and commercial representatives.

The responsibilities listed above are not exhaustive. Additional duties may be added from time to time depending on organisational requirements.

Skills

REQUIREMENTS
LANGUAGE

Excellent oral and written English essential.
Spoken and written Arabic helpful but not essential.

EXPERIENCE

• Ideally a minimum of 3 years within a similar role in an educational environment.
• A skilled personality profiler using the appropriate psychometric assessment tools.
• Ability to career/personality match.
• Ability to guide students to recognise their strengths and weaknesses and support them to acknowledge the same.
• Ideally some teaching experience.
• A skilled CV writer.
• Ability to utilise all media for the enhancement of the job role.

Candidate specification

• The position requires a mature individual who can easily relate to teenagers.
• Has a calm disposition.
• Has an engaging personality.
• Is a sound negotiator who can sell the benefits of youth employment to potential hirers.
• Is a good listener.
• Is not judgemental.

Educational level

Minimum Bachelor’s Degree, preferably in Career Guidance, Counselling, HR or a related field.

Company Description

The Institute of Applied Technology (IAT) is endeavoring to lead career-based technical education in the Middle East region. Founded in 2005 through a royal decree of His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the United Arab Emirates, Ruler of Abu Dhabi, IAT has been set up to create a world class system of career-based technical secondary education for UAE students. IAT’s aim is to meet the industrial and technical challenges and requirements that will allow them to move on to higher education and pursue their careers in the higher technologies. The Institute of Applied Technology with its campuses in Abu Dhabi, Al Ain, Dubai, Ras Al Khaima, Fujairah and Al Shahama, encompasses higher learning start-ups in aviation, logistics, nursing and vocational training center.

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[full-time] Senior Oracle Support Specialist at Oracle Financials

2009-11-01 16:55:38

Location: Abu Dhabi
URL: http://www.abudhabi.ae

Description:

Job Purpose – To work with the team providing Oracle Financials / HRMS / Procurement functional support to meet the needs of Finance, HR & Procurement users:
• Provide advice and guidance regarding the efficient use of Oracle Financials, HRMS & Procurement
• Provide software changes/ Report changes (FSG) to meet changes in functionality as required.
• Collaborate with project teams on future implementations of Oracle Financials & HRMS.
Financials: The current set-up is Oracle E-Business Suite 11.5.10.2, on a version 10.2.0.3.0 database, on a Linux platform.

Main duties
• Provide Oracle functional support to Finance team, HR team and Procurement team, perform day-to-day activities, as well as month-end and year-end closing on the system.
• Trouble shoot and resolve incidents as they occur within the target resolution time.
• Provide advice and guidance on the efficient use and configuration of Oracle Financials.
• Test functionality after software patches and upgrades to Oracle Financials.
• Provide support to Oracle Financials reports.
• Test and implement functionality changes.
• Work with project teams on future implementations of Oracle Financials.
• Advise/guide on functional security setup.
• To identify the need to implement a customization.
• Ensure that known errors are correctly classified and that the recovery procedures are documented and shared with other team members.
• Regular reporting to Line Manager, updating on status, flagging any barriers to success, and identifying opportunities for improvement
• Work as part of team, delivering own tasks in line with deadlines and standards and supporting others to achieve their goals
• Provide input and manage technical functions
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Knowledge and Experience
• 3 years experience of Oracle Financials, HRMS and Procurement modules.
• Detailed knowledge of Oracle Financials R11.5.10 functionality.
• Good functional and application knowledge of GL, AP, CM, FA.
• Use Oracle tools like FSG, ADI, Web ADI, Discoverer, Oracle Reports to deliver compliant reports, queries and financial data analytics
Qualifications
• Post graduate qualification with over 4 years relevant experience or graduate with over 6 years experience; or subject matter experts with over 6 years of experience

Interpersonal Skills
• Good verbal and written communication skills.
• Ability to train.
• Able to work effectively under pressure for example when dealing with major incidents.
• Good attention to detail.
• Strong interpersonal skills
• Proactive and enquiring nature with a willingness to take on a range of responsibilities

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[full-time] Document Controller at Emirates Steel Industries (ESI)

2009-11-01 16:53:10

Location: Abu Dhabi
URL: http://www.uaego.com

Description:

1.Direct and coordinate company financial planning and budget management functions.
2. Recommend benchmarks for measuring the financial and operating performance of divisions and departments.
3. Monitor and analyze monthly operating results against budget.
4. Direct and coordinate debt financing and debt service payments with external agencies.
5. Oversee daily operations of the finance department.
6. Manage the preparation of the official annual report of actual revenues, transfers, and expenses.
7. Manage the preparation of financial outlooks and financial forecasts.
8. Prepare financial analysis for contract negotiations and product investment decisions.
9. Ensure compliance with local, state, and federal budgetary reporting requirements.
10. Work with department managers and corporate staff to develop five year and ten year business plans for the company.
11. Establish and implement short- and long-range departmental goals, objectives, policies, and operating procedures.
12. Design, establish, and maintain an organizational structure and staffing to effectively accomplish the department’s goals and objectives.
13. Serve on planning and policy-making committees.
14. Serve as primary legislative liaison relative to company financial issues.
15. Oversee financial management of foreign operations to include developing financial and budget policies and procedures.
16. Direct financial audits and provide recommendations for procedural improvements.
17. Other duties as assigned.
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1. Knowledge of finance, accounting, budgeting, and cost control principles including Generally Accepted Accounting Principles. Knowledge of automated financial and accounting reporting systems. Knowledge of federal and state financial regulations. Ability to analyze financial data and prepare financial reports, statements and projections. Working knowledge of short and long term budgeting and forecasting, rolling budgets, and product-line profitability analysis.
2. Work requires professional written and verbal communication and interpersonal skills. Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects. Ability to participate in and facilitate group meetings.
3. This is normally acquired through a combination of the completion of a Masters Degree in Finance or Accounting, five to ten years of experience in a senior-level finance or accounting position, and a CPA.
4. Work requires willingness to work a flexible schedule.
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About Us

Emirates Steel Industries (ESI), formerly known as Emirates Iron & Steel Factory (EISF) is organization which is 100 % owned by Abu Dhabi government. It was established in 1998, but the first production was in 2001.

ESI is one of the largest steel manufacturing company in the U.A.E, with an estimated production capacity of 2 million tons per year.

The establishment of ESI was to satisfy the growing demand for quality steel products for UAE’s fast developing construction sector.

Achievements & Awards

ESI takes pride in being a prime supplier of rebar to the local and neighbouring markets and we have been involved in prestigious projects such as the Emirates Palace Hotel in Abu Dhabi, the Corniche Development project, the Dubai Airport Expansion project, the Dubai Marina Towers, Shangri La Hotel in Dubai, the Four Seasons Hotel in Doha and water and power projects in Sharjah and Fujairah amongst others.

ESI is currently undertaking a major expansion project (additional details provided elsewhere) which will substantially increase our rolling capacity and will establish the factory as a fully integrated plant: with the establishment of the first steel making facility in the UAE.

ESI is a certified quality producer, having secured Quality System Certification from the UK Certification Authority for Reinforcing Steel. Using the latest steel rolling mill technology and equipment, we produce rebars conforming to British Standard BS4449/97 Grade 60 in varied sizes from 10m to 32mm, in lengths of 12m – supplied in bundles of 2 tons theoretical weight. Our products are quality tested – both in-house and by reliable testing firms such as Bodycote and Al-Hoty Stanger Laboratories.

ESI is certified by ISO 9001 since 2004, and also is certified as a quality manufacture and supplier of products confirming to BS 4449:1997 Grad 406B by UK CARES and DCL.

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[full-time] Specialist - Visual Impairment at Abu Dhabi Education Council

2009-11-01 16:51:07

Location: Abu Dhabi
URL: http://www.abudhabi.ae

Description:

To assist in the design of the curriculum and instruction material for the visually impaired students of the P-12 Education Sector to ensure the necessary support for their special educational need and help students successfully overcome their obstacles to learning. – Assist in the development and design of the curriculum for visually impaired students that supports their needs and improves student outcomes, enabling them to overcome their obstacles to learning; – Assist in the development of instruction material in accordance with the curriculum, accommodating each disability to ensure improved learning outcomes and successful delivery of the curriculum; – Facilitate the integration of information and communication technology into the curriculum and teaching methods to leverage the potential benefits for students and assist in the successful delivery of the material.

skills
• Bachelor Degree as a minimum, in a relevant education discipline
• 2+ years experience in the educational sector working with a form of education special programs;
• Experience in working in curriculum and instruction material development for students with special educational needs;
• Demonstrated understanding of the issues relating to the personal and educational development of children with visual impairments.

Abu Dhabi Education Council
The education council is currently seeking qualified and motivated individuals to be part of this exciting opportunity to shape the educational system in Abu Dhabi. The council offers great positions to work in a dynamic and energetic organization that addresses areas that are of strategic importance to the future of Abu Dhabi. It is especially advantageous to join ADEC in these early stages due to the great growth opportunities

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[full-time] Executive Secretary at UAE GO

2009-11-01 16:49:38

Location: Abu Dhabi
URL: http://www.uaego.com

Description:

Administrative Support Function
•Alleviates the Executive Director’s workload by handling appropriate matters and by taking over some of the administrative responsibilities;
•Is responsible for screening all telephone calls, emails and other correspondence and action where necessary on behalf of the Executive Director; takes follow-up action and redirects as appropriate with discretion and diplomacy;
•Assists the Executive Director in the management of his calendars and schedules appointments; handles calls from both internal and external sources;
•Deals with confidential correspondence, reports and other intricate documents;
•Develops a tracking system to assist the Executive Director in following up on assignments and correspondence;
•Manages the filing system of the Division by organizing the collection, management and availability of a large volume of correspondence and documentation and the safekeeping of confidential matters;
•Drafts routine correspondence for the Executive Director with accuracy and speed;
•Manages the diary and organize travel and accommodation and this may include national and international visa requirements;
•Organizes meetings organized by the Executive Director, invites members to the meetings and researches, prepares information relating to the agenda, arranges required facilities (e.g., room bookings, catering, etc.) and tracks the budget if needed;
•Takes minutes at meetings, typing up the minutes and actions follow-ups for use at the next meeting;
•Prepares and delivers PowerPoint presentations at meetings when required;
•Maintains and monitors the office administration budgets and expenditures; when necessary, produces summaries and financial data from spreadsheets;
•Actively participates in efforts to improve the efficiency of current administrative procedures and makes proposals to eliminate communication bottlenecks and streamline office operations;
•Provide back-up administrative and secretarial support to the rest of the Division when necessary;
•Has a sound knowledge of the Division and related activities, processes, policies and procedures and acts correspondingly.
•Work as part of team, delivering own tasks in line with deadlines and standards and supporting others to achieve their goals

skills
Computer Skills
•MS Office (Word, Excel, Access, PowerPoint and Outlook)
•Arabic and English Keyboarding

Office
•Answer telephone, Take messages and send faxes
•Prepare letters, memos, faxes in English and Arabic
•Create Spreadsheet, Databases and manage time and work

Communication skills
•Communicate effectively in Arabic and English
•Communicate clearly and effectively using various oral communication strategies and methods
•Listen effectively to others for the purpose of understanding
•Write clear and effective business communications, such as memos, reports, e-mails, cover letters and CV’s

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[full-time] GIS Outreach Coordinator at Abu Dhabi Systems & Information Centre

2009-11-01 16:47:36

Location: Abu Dhabi
URL: http://www.abudhabi.ae

Description:

The Outreach Coordinator will coordinate with the AD-SDI Program staff to identify key opportunities for publicizing, both nationally and internationally, the progress and development of the AD-SDI Program and its resulting outputs to the AD-SDI using the Geospatial Portal website and other communication channels such as special events, seminars, exhibitions, conferences and other affairs. In addition, the Outreach Coordinator will work with the AD-SDI Technical Committee to prioritize the development of those products that will showcase the AD-SDI initiative and leverage external relationships and publicity.

Duties and responsibilities include, but are not limited to:

Implements the AD-SDI communications plan, as well as monitors and reports progress and results;
Identifies, researches, scopes and recommends additional communications opportunities for the project;
Works with the AD-SDI Technical Committee and other members of the SDI Community to support internal communications, expand the community, and leverage external relationships;
Takes a leading role in efforts to educate and inform stakeholders and the public about the program and its products;
Maintains ties with SDI related international initiatives and other national SDI programs such as the Global Spatial Data Infrastructure (GSDI) organization;
Transfers experience and knowledge from the international SDI community to the AD-SDI community;
Prepares periodical newsletters to keep the AD-SDI community abreast of each other’s developments and achievements;
Maintains AD-SDI website;
Identifies AD-SDI related conferences, workshops and seminars and promote attendance by stakeholders;
Organizes local AD-SDI related conference, workshops and seminars;
Establishes and maintains stakeholder relations management system;
Oversees the development of pilot projects, “quick win” projects and showcases initiatives and ensures their propagation to the rest of the AD-SDI community.

skills
The candidate should have Bachelor’s degree in communications, public relations, journalism or other relevant field, preferably complemented by a strong GIS/IT/digital media background. He or she shall have a clear understanding of the importance of strategic communications, as well as a creative approach to communications planning and implementation, solid project design, management and reporting skills, ability to meet deadlines, and proven subcontractor management skills, and an ability to work closely and effectively with senior managers and a diverse team in a dynamic, fast-paced environment. The candidate should have 4 to 6 years experience, strong written, verbal and interpersonal skills in English. Knowledge of Arabic is a plus, as is experience in United Arab Emirates.

Education
Marketing/Communication/Public Adminsitration

About

The Abu Dhabi Systems & Information Centre (ADSIC) was created in October 2005 by Executive Council resolution No. 33, issued by HH Sheikh Mohammed bin Zayed Al Nahyan, Crown Prince of Abu Dhabi, Deputy Supreme Commander of the UAE Armed Forces and Chairman of the Abu Dhabi Executive Council. ADSIC’s role is to develop, drive and support various initiatives within the Government to transform government services in the Emirate. A key objective of this transformation is to establish a modern, efficient and citizen-centric e-Government platform to match the best in the world

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[full-time] Customer Services Officer (UAE National Female) at UAE GO

2009-11-01 16:44:31

Location: Abu Dhabi
URL: http://www.uaego.com

Description:

• Work as part of a team, delivering own tasks in line with deadlines and standards and supporting others to achieve their goals
• Oversee all supplier contracts
• Certify all invoices received
• Manage the relationship with the Case Management & Tracking System (CMTS) application developer, both contractual and on-going development
• Act as the master system administrator for the CMTS
• Manage the suppliers responsible for mystery shopping and customer satisfaction research (including questionnaire design and modification, and review and presentation of results)
• Organise marketing and promotion activities including reward events for the Government entities
• Produce weekly and monthly standard management reports
• Co-ordinate with all Abu Dhabi Government entities who contribute to the services offered by the Contact Centre
• Manage the delivery of training in the use of the Case Management & Tracking System
• Regularly feedback and provide ideas with regards to the on-going development of the Case Management System
• Frequent visits to Government entities and the Contact Centre
• Liaise with all suppliers
• Regular reporting to Line Manager, updating on status, flagging any barriers to success, and identifying opportunities for improvement

Please note that this role requires travelling throughout the UAE for approximately 14 days per month.

Knowledge and Experience

• Experience in a call centre/customer service environment
• Knowledge of call centre technology and terminology/customer service/
• Customer Relationship Management: experience of building and managing positive relationships with customers.
• Service Delivery: track record of managing and delivering call centre services driving strong customer satisfaction and improving standards
• Budget Management: managed budgets of value of AED 5m
• Cultural Awareness: experience of working with people from different cultures
• Business development experience
• Marketing and communications experience
• Financial awareness
• Business English: verbal and written.

Qualifications (Please refer to guidance for qulaifications required by grade)
• Degree level Education or equivalent experience.
• A Call Centre certification
• A Project Management certification (e.g. PMI, PMBOK, Prince)

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[full-time] Public Relations Coordinator Department of Municipal Affairs at Department of Municipal Affairs

2009-11-01 16:42:17

Location: Abu Dhabi
URL: http://www.abudhabi.ae

Description:

Coordinate the communication and dissemination of latest DMA news/activities/initiatives to all PR & Communication related entities and stakeholders.

? Coordinate publicity and detailed information (e.g. logistics) of campaigns, programmes / events and activities/initiatives of DMA to the relevant Directorate entities and stakeholders;
? Act as a local point of contact on issues regarding DMA programs and campaigns for stakeholders and all PR & Communication contacts;
? Coordinate the preparation of materials for events (PR events, exhibitions, seminars, conferences, lectures, and presentations, etc.) to promote the activities/initiatives of DMA to stakeholders and other related entities as developed by the Manager – PR & Communications;
? Coordinate with the Specialist – PR & Communications on dissemination of press releases, news articles, letters to the editor, public messages, and other awareness messages relevant to the respective event/promotion
? Prepare and coordinate DMA related campaigns and events;
? Research and develop new innovative methods to enhance the flow of information between DMA and stakeholders/public/employees etc.;
? Liaise with relevant stakeholders to locate any issues or problems regarding DMA activities/initiatives and report them to the Manager – PR & Communications;
? Obtain feedback from the general public, PR & Communications, stakeholders and regulatory bodies regarding the effectiveness of the activities/initiatives conducted/undertaken by DMA;
? Receive external visitors, guests and public observers and perform hospitality duties as required by the job;
? Prepare feedback and status reports to the Manager – PR & Communications;
? Perform such other duties as assigned by the Manager – PR & Communications.
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? Communication & Relationship Management
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Bachelor Degree in Public Relations, Communications, Marketing
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Do you look for a promising career in a place believes in talents?

We are in the Department of Municipal Affairs looking for you to join our team, to invest our energies together for the development and consolidation of investment in human resources in order to achieve a culture of creative work, is to provide opportunities for success in the municipal system.

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[full-time] Receptionist (4 positions) at twofour54

2009-10-27 18:34:54

Location: Abu Dhabi
URL: http://www.twofour54.com

Description:
role purpose:

The Receptionists will be required to deliver excellent customer service as part of the tawasol Customer Care Team. They will manage the company’s Reception Desks/areas, welcoming and guiding all visitors. The role holders must be self starting, and highly motivated to work with and support twofour54’s customers.
duties & responsibilities:

* Provide excellent service to twofour54’s visitors and staff. * Be highly responsive to the needs of visitors, receiving and serving them quickly when they come into the Reception area. * Act in a highly professional and courteous manner at all times. * Ensure that all requests for support and guidance are dealt with quickly and efficiently. * Build a good general understanding of twofour54’s products and services in order to answer enquiries with confidence. * Build a good understanding of twofour54’s businesses, teams, and people to ensure that visitors can be directed without delay. * Actively promote (where appropriate) twofour54’s products and services. * Use problem solving skills to help visitors where the answer may not be prescribed or obvious. * Use active questioning and listening skills to ensure that the needs of visitors are properly understood and responded to. * Ensure that the building Receptions are kept clean and tidy, that there is a good supply of corporate material, current magazines, daily newspapers etc. * Build strong working relationships across the Customer Care Centre team, and the broader Service Delivery department. * Manage and prioritise the daily activities in order to ensure that the most urgent and important customer needs are delivered. * In response to visitor feedback, and with support from line managers act as a catalyst to improve performance/customer experience by generating ideas for change. * Seek out opportunities to identify process improvements in order to enhance customer service. * Work flexibly within the team to support changing business needs and, for example, the need to deputise/cover for colleagues in other Customer Care teams. * Be pro-active in offering support to colleagues and line managers across the team – adopt a “one-team” approach. * Work to ensure that we act at all times in accordance with the principle of excellent customer service.

education, experience & skills:

* Excellent customer skills with a genuine desire to provide excellent service * Demonstrable commitment to the improvement of customer service to the benefit of the customers and twofour54 * Self motivated and highly results driven * Evidence of organisational and prioritisation skills * Able to deliver on his/her promises to customers * Able to demonstrate flexibility and adaptability in a changing environment * A very strong communicator, able to influence and deal with demanding customers * Very strong team player * Action and problem solver orientated * Great attention to detail

note: you will be required to attach the following
1. Resume / CV
2. Passport-size photograph

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[full-time] Customer Care Team Leader at twofour54

2009-10-27 18:33:50

Location: Abu Dhabi
URL: http://www.twofour54.com

Description:
role purpose:

The Customer Care Team Leaders are key to the delivery of tawasol Customer Services. The principal focus of these roles is to achieve daily service levels whilst driving improvements in the quality of customer service to the highest possible standard. In addition, to establish a continually improving customer experience through continual review and development of operational processes.
duties & responsibilities:

* Develop staff to achieve business objectives and their individual potential, sharing knowledge experience and providing assistance on referred issues * Actively supervise staff to ensure that both individual productivity and the efficiency of the team are maximised. * Ensure that staff are appropriately trained, deployed, appraised and motivated so that their individual and collective performance meets the needs of the business. * Manage and prioritise the daily activities in order to ensure that service levels are achieved. * Work pro-actively with the team to enhance our Customer Service culture and ensure that we act at all times in accordance with the principle of excellent customer service. * Keep up to date with appropriate developments and share with the team. Keep stakeholders up to date with key achievements and influence their buy-in to new initiatives. * Provision of accurate and informative reporting to the Care Centre Manager on performance, trends and quality.

education, experience & skills:

* Minimum qualification of Bachelor degree is required * Total of 5 years customer service experience * Experience of managing teams using call centre platforms and crm technology. * Specific experience of Cisco and Seibel desirable, but not essential * Experience of managing, developing and driving a team forward * Demonstrable commitment to the improvement of customer service to the benefit of the business * A good communicator (excellent written and spoken English)

note: you will be required to attach the following
1. Resume / CV
2. Passport-size photograph

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