UAE GO

[full-time] Receptionist (4 positions) at twofour54

2009-10-27 18:34:54

Location: Abu Dhabi
URL: http://www.twofour54.com

Description:
role purpose:

The Receptionists will be required to deliver excellent customer service as part of the tawasol Customer Care Team. They will manage the company’s Reception Desks/areas, welcoming and guiding all visitors. The role holders must be self starting, and highly motivated to work with and support twofour54’s customers.
duties & responsibilities:

* Provide excellent service to twofour54’s visitors and staff. * Be highly responsive to the needs of visitors, receiving and serving them quickly when they come into the Reception area. * Act in a highly professional and courteous manner at all times. * Ensure that all requests for support and guidance are dealt with quickly and efficiently. * Build a good general understanding of twofour54’s products and services in order to answer enquiries with confidence. * Build a good understanding of twofour54’s businesses, teams, and people to ensure that visitors can be directed without delay. * Actively promote (where appropriate) twofour54’s products and services. * Use problem solving skills to help visitors where the answer may not be prescribed or obvious. * Use active questioning and listening skills to ensure that the needs of visitors are properly understood and responded to. * Ensure that the building Receptions are kept clean and tidy, that there is a good supply of corporate material, current magazines, daily newspapers etc. * Build strong working relationships across the Customer Care Centre team, and the broader Service Delivery department. * Manage and prioritise the daily activities in order to ensure that the most urgent and important customer needs are delivered. * In response to visitor feedback, and with support from line managers act as a catalyst to improve performance/customer experience by generating ideas for change. * Seek out opportunities to identify process improvements in order to enhance customer service. * Work flexibly within the team to support changing business needs and, for example, the need to deputise/cover for colleagues in other Customer Care teams. * Be pro-active in offering support to colleagues and line managers across the team – adopt a “one-team” approach. * Work to ensure that we act at all times in accordance with the principle of excellent customer service.

education, experience & skills:

* Excellent customer skills with a genuine desire to provide excellent service * Demonstrable commitment to the improvement of customer service to the benefit of the customers and twofour54 * Self motivated and highly results driven * Evidence of organisational and prioritisation skills * Able to deliver on his/her promises to customers * Able to demonstrate flexibility and adaptability in a changing environment * A very strong communicator, able to influence and deal with demanding customers * Very strong team player * Action and problem solver orientated * Great attention to detail

note: you will be required to attach the following
1. Resume / CV
2. Passport-size photograph

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[full-time] Customer Care Team Leader at twofour54

2009-10-27 18:33:50

Location: Abu Dhabi
URL: http://www.twofour54.com

Description:
role purpose:

The Customer Care Team Leaders are key to the delivery of tawasol Customer Services. The principal focus of these roles is to achieve daily service levels whilst driving improvements in the quality of customer service to the highest possible standard. In addition, to establish a continually improving customer experience through continual review and development of operational processes.
duties & responsibilities:

* Develop staff to achieve business objectives and their individual potential, sharing knowledge experience and providing assistance on referred issues * Actively supervise staff to ensure that both individual productivity and the efficiency of the team are maximised. * Ensure that staff are appropriately trained, deployed, appraised and motivated so that their individual and collective performance meets the needs of the business. * Manage and prioritise the daily activities in order to ensure that service levels are achieved. * Work pro-actively with the team to enhance our Customer Service culture and ensure that we act at all times in accordance with the principle of excellent customer service. * Keep up to date with appropriate developments and share with the team. Keep stakeholders up to date with key achievements and influence their buy-in to new initiatives. * Provision of accurate and informative reporting to the Care Centre Manager on performance, trends and quality.

education, experience & skills:

* Minimum qualification of Bachelor degree is required * Total of 5 years customer service experience * Experience of managing teams using call centre platforms and crm technology. * Specific experience of Cisco and Seibel desirable, but not essential * Experience of managing, developing and driving a team forward * Demonstrable commitment to the improvement of customer service to the benefit of the business * A good communicator (excellent written and spoken English)

note: you will be required to attach the following
1. Resume / CV
2. Passport-size photograph

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[full-time] Internal Audit Manager at twofour54

2009-10-27 18:32:40

Location: Abu Dhabi
URL: http://www.twofour54.com

Description:
role purpose: The position is responsible for the development, implementation and management of internal audit projects, and the evaluation and improvement of the effectiveness of risk management, control and governance processes. duties & responsibilities: * Work in partnership with management to design and implement cost effective procedures to ensure that Internal controls are effective for reliable financial reporting, safeguard the company’s assets, provide for efficient processes and procedures and achieve regulatory compliance. * Perform special projects at the request of management including fraud investigations and due diligence. * Promote internal audit as a value add to the organisation and deliver Audit services that consistently improve the control environment and achieve operational excellence. * Provide business insight and communicate all Audit related issues to executive management and as appropriate, the Audit committee. Provide insight and contributions to the company’s enterprise risk management. * Ensure company values and Code of Business Conduct are reflected in employee Decision making and action

education, experience & skills:

* Qualified accountant with practice background. * 5 years minimum experience in internal audit preferably in the Real Estate or Media environment. * ICAEW/ACCA/CPA/CIA certificates are an advantage.

competencies:

* Must have the proven ability to work well with senior operations executives, leveraging strong intellectual, conceptual and analytical skills. * Presence, credibility and communication skills (written and verbal) are required to influence others at all levels within the organisation. * Good organising skills. * Ability to prioritise workload. * Extensive experience in multi tasking. * Outstanding attention to detail and a quick thinking approach. * Strong writing competency is essential. * Must be able to stand strong in difficult circumstances that may be critical of company” processes and procedures. * Strong sense of customer service is essential.

note: you will be required to attach the following
1. Resume / CV

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[full-time] Research Analyst at twofour54

2009-10-27 18:31:28

Location: Abu Dhabi
URL: http://www.twofour54.com

Description:
role purpose:

The Research Analyst (RA) acts as a think tank for the entire zone by undertaking specific research on issues of strategic importance. The role encompasses management of the full life cycle of information from creation or acquisition through destruction, analysis and report generation.
duties & responsibilities:

* Participate in the full life cycle of information from creation or acquisition through destruction, analysis and report generation including the purchase or licensing of subscription services and reports * Exhibit an ability to use internal networks and knowledge of research tools to conduct thorough research on a specific topic * Exhibit an ability to work with internal clients to help them collect internal, competitor, and market data from primary and secondary sources * Manage the relationship with various subscription service provider * Organise research library (physical and digital) * Manage and update strategy and research intranet * Manage time and resources effectively to accomplish project tasks and to plan one’s work * Ability to organise and plan for on-time assignment delivery * Consistently completes assignments and delivers on time

education, experience & skills:

Technical/Professional Skills

* Research * Economic analysis * Report production (using POWERPOINT and WORD) * Project management

Expertise/Experience

* Research – 1 to 2 years * MENA market experience * EXCEL, POWERPOINT and WORD experience * Media industry experience desirable * Arabic desirable

Qualifications

* Bachelor’s Degree in Economics, Business Administration or equivalent

note: you will be required to attach the following
1. Resume / CV
2. Passport-size photograph

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[full-time] Customer Care Centre Manager at twofour54

2009-10-27 18:30:28

Location: Abu Dhabi
URL: http://www.twofour54.com

Description:
role purpose:

The Customer Care Centre Manager is key to the delivery of the tawasol Customer Services Strategy. The principal focus of this role is to achieve daily service levels whilst driving improvements in the quality of customer service to the highest possible standard.
duties & responsibilities:

* Lead by example, providing a role model, shaping the whole team and driving the Customer Service and Continuous Improvement culture. * Structures internal teams & defines rules and objectives of each team to ensure company goals are met * Be accountable for the delivery of the daily Customer Service Levels and the productivity of the team. * Manage and prioritise the daily activities in order to ensure that service levels are achieved. * Develop strong relationships with stakeholders in the twofour54 businesses. Keep up to date with appropriate developments and share with the team. Keep stakeholders up to date with key achievements and influence their buy-in to new initiatives

education, experience & skills:

* Minimum qualification of Bachelor degree * Experience of managing teams using call centre platforms and CRM technology. * Specific experience of Cisco and Seibel desirable. * Proven experience of leading, developing and driving a team forward * An excellent communicator, able to influence at senior management level

note: you will be required to attach the following
1. Resume / CV
2. Passport-size photograph

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[full-time] uae national inventory control executive parts al-futtaim motors at Al-Futtaim

2009-10-11 20:03:19

Location: Dubai
URL: http://www.majidalfuttaim.com

Description:

job description

In this role you will be responsible to operate all inventory control functions, maintain continuous supply of product, maximise customer satisfaction, maintain harmonious relationships with Principals and achieve all budgeted objectives; in regard to all products managed within the Al Futtaim Motors National Parts Portfolio. To assist and support the Inventory and Operations Supervisor and the Operations and Development Manager in processing orders to Principals, following policies and coordinating activities within the division. To ensure that tasks and duties are performed effectively and efficiently.

Key Accountability

To work within the annual Purchase and COS Budgets for AFM Parts activities.
To maintain harmonious relationships with customers, department, group, company, service providers and suppliers to assist and ensure the company objectives are achieved.
To constantly analyse the stock replenishment recommendations provided by the department systems to ensure the accuracy items and their respective quantities are justified and correct.
To ensure that Branch and Bulk Special Orders are in compliance with company and supplier standards and guidelines.
To ensure that accurate purchase conditions are maintained in the system at all times to ensure accurate costing of stocks.
To manage and control, in support of the Inventory and Operations Supervisor and the Operations and Development Manager, the national Parts Inventory so as to promote maximum customer service satisfaction, profitability to the company and at minimum stocking costs, (within budget).
To assist AFM Parts Branches in achieving maximum sales with minimum stock, through lead time optimisation, accurate inventory and sell one / buy one, daily replenishment.
To facilitate an environment within the department that actively pursues and stimulates a continuous improvement philosophy.
To assist and advise Parts Branch personnel on Parts technical issues.
To assist Parts Branch personnel with Parts Catalogue interpretation.
Periodically, the job holder may be required to attend specific training and/or meetings with suppliers and/or service providers.
To share knowledge, know-how and market intelligence with other AFM Parts personnel.
To attend and actively participate in Teketsu workgroups and develop kaizen activities utilising the PDCA strategy.
skill set

To be successful in winning this role, you will be:

You must be a UAE National (Emirati) and able to provide supporting documentation
Strong Communication skills in both Arabic and English
Diploma, Degree or equivalent in Inventory Control Executive – Parts
Minimum 3 years in Material Management / Forecasting environment
A sound understanding of Microsoft Word and Excel packages required
SAP Production Type experience would be preferred
A working knowledge of Dealer Management Systems would be advantageous.

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[full-time] uae national lexus sales executive x2 af motor at Al-Futtaim

2009-10-11 19:58:58

Location: Dubai
URL: http://www.majidalfuttaim.com

Description:

job description

To provide a central point of contact between the brand, Al-Futtaim and the customer for the after sales activity and to develop and build long term business relationships. Ensuring high levels of customer service in line with company policy, procedures & standards, the ideal candidate will be able to maximise all sales opportunities through managing the customers effectively.

Job Specifications:

Achieve or exceed allocated sales targets for new units, trade-in, rust proofing’s and insurance policies
Achieve or exceed CSI objectives. This ensures customer satisfaction and thereby repeat sales
Ensure that company procedures are adhered to, whilst handling cash and credit in particular. This ensures safety of cash and minimum bad debts
Constantly improve and update product knowledge range, features and benefits
Inquisitive about the automotive industry, paying particular attention to new features, technical developments, market trends, selling techniques and customer handling skills
Carry out used car appraisals and quotes within set timeframe, hence increasing efficiency and increasing sales of new units
Follow up with prospective buyers. The Job holder will attend to telephonic enquiries and showroom walk-in customers
Ability to problem-solve and ultimately deliver sales results within set timeframes
skill set

The ideal candidate will have the following experience:

You must be a UAE National (Emirati) and able to provide supporting documentation
Strong Communication skills in both Arabic and English
Demonstrable experience in automobile / travel / service industry
Excellent communication and sales ability
Proactive, hardworking, motivated approach
Good team player, experienced in a professional, high pressure, working environment
Tenacious, persistent and goal orientated candidates are welcome to apply as training will be provided for the right individual
An understanding of IT systems would be advantageous.

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[full-time] uae national lexus sales manager af motors at Al-Futtaim

2009-10-11 19:57:30

Location: Abu Dhabi
URL: http://www.majidalfuttaim.com

Description:

job description

The Sales and Marketing department carries out all the functions, right from assessing the market off-take, ordering, stocking, pricing, marketing and Sales and distribution of the products, to the end user as well as managing all staff and facilities of the franchises. The ongoing effort has brought about excellent visibility of Lexus products in the market place and is poised for strong further growth.

Key objectives:

Exploit opportunities to gain market share, increase revenues and profitability of Lexus operations in the UAE (cars, motorcycles and power equipment)
To provide the highest quality management and leadership of the Lexus sales and marketing operations in the UAE
To achieve and maintain sales standards at all sales locations under his control
To effectively control costs and safeguard the assets and interests of the Company for the benefit of the staff, the Company’s reputation and the shareholders
Job Specifications:

Review the CSI results and comments of customers Accordingly, guide and motivates staff
Implementation of sales standards, by obtaining direct feedback from fleet customers, rental car companies and Government department
Develop suitable incentive plans that reward and motivate staff to maximise performance in line with company objectives and Group guidelines
Job holder must ensure at all times that premises and facilities are suitable to cope with demands of the franchise
Responsible for creating, implementing and measuring the success of a comprehensive marketing
Forecast sales accurately, for each franchise on model basis, plan order and ensure procurement to achieve maximisation of sales at optimum stock levels
Manage and control the sales controls in all showrooms by Branch Managers to ensure full and correct information is recorded on SAP system for all customers and activities so that performance can be maximised and sales training needs better identified
Maintain smooth working relationships with principals to create an environment of mutual understanding, enhancing business and avoiding conflicts
Liaise with franchisers and maintain good relations whilst ensuring the company’s own business objectives are met.
skill set

The ideal candidate will have the following experience:

You must be a UAE National (Emirati) and able to provide supporting documentation
Strong Communication skills in both Arabic and English
Demonstrable experience in automobile / travel / service industry
Excellent communication and sales ability
Strong leadership, Strategic planning, communications, mentoring and management skills
8-10 years sales experience at senior level in Sales & Marketing
Degree or equivalent in Business Administration / Marketing preferable
An understanding of IT systems would be advantageous
Competent to understand modern vehicle construction and features and to link features with the benefits
Competent to analyze the market situation and take right decision regarding quantity to be ordered, model mix and pricing.

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